CORPORATE IMAGE BERBASIS CORPORATE SOCIAL RESPONSIBILITY, TRUST DAN SOCIAL ENGAGEMENT DI CV. EL-HANIF PUTRA MANDIRI GROUP MAGELANG
Main Article Content
Sahni
Heru Sulistyo
This study aims to analyze how to improve corporate image, which is very important for companies to increase competitiveness in the business world. Corporate image is analyzed based on corporate social responsibility (CSR), trust, and social engagement. The study uses a quantitative approach with an explanatory research method. A sample of 138 people was selected through purposive sampling techniques from residents around the company. Data was collected by distributing questionnaires and analyzed using the Partial Least Squares (PLS) method. The results of the study indicate that CSR has a significant positive effect on corporate image, trust, and social engagement. Social engagement is proven to have a significant positive effect on corporate image, while trust does not have a significant effect on corporate image. These results indicate that social engagement is more decisive in determining public perception of corporate image compared to trust. The results of this study also provide implications that companies need to strengthen the sustainability of CSR programs and strengthen social engagement to improve a positive corporate image in the eyes of residents around them.
Abdur Rehman, M., Khan, S., Osman, I., Aziz, K., & Shams, G. (2021). Revisiting the corporate image through service quality and relationship marketing: an empirical evidence from Malaysian and Saudi Arabian Takaful customers. Journal of Islamic Accounting and Business Research, 12(6). https://doi.org/10.1108/JIABR-05-2020-0140
Aldehayyat, J. (2021). The role of corporate social responsibility initiatives, error management culture and corporate image in enhancing hotel performance. Management Science Letters, 481–492. https://doi.org/10.5267/j.msl.2020.9.019
Ali, B. J., & Anwar, G. (2021). Corporate Social Responsibility : The Influence of Employee Engagement on Corporate Social Responsibility. Journal of Humanities and Education Development, 3(3), 77–83. https://doi.org/10.22161/jhed.3.3.8
Andi Devy Aisyah Ansar, Nurafifah, I. P., Sundari, S., & Madein, A. (2023). Peran Corporate Social Responsibility Dalam Membangun Citra Perusahaan: Sebuah Literatur. Jurnal Akuntansi Dan Bisnis, 3(1), 1–9. https://doi.org/10.51903/jiab.v3i1.195
Anik Suhartini, C. A., & Pertiwi, I. F. P. (2021). The Effect of Corporate Social Responsibility on Consumer Purchase Decisions with Corporate Image and Brand Image as Intervening. Journal of Business and Management Review, 2(5), 336–348. https://doi.org/10.47153/jbmr25.1392021
Aung, P. P., & Win, N. N. (2022). Exploring a Relationship Between Stakeholder CSR and Corporate Image from a Developing Country. ASR: Chiang Mai University Journal of Social Sciences and Humanities, 9(1). https://doi.org/10.12982/cmujasr.2022.005
Bugandwa, T. C., Kanyurhi, E. B., Bugandwa Mungu Akonkwa, D., & Haguma Mushigo, B. (2020). Linking corporate social responsibility to trust in the banking sector: exploring disaggregated relations. International Journal of Bank Marketing, 39(4), 592–617. https://doi.org/10.1108/IJBM-04-2020-0209
Chen, C. C., Khan, A., Hongsuchon, T., Ruangkanjanases, A., Chen, Y. T., Sivarak, O., & Chen, S. C. (2021). The role of corporate social responsibility and corporate image in times of crisis: The mediating role of customer trust. International Journal of Environmental Research and Public Health, 18(16). https://doi.org/10.3390/ijerph18168275
Cheng, Y., Zhao, Y., & Zhao, Y. (2024). The contributions of corporate social responsibility in textile and apparel industry toward consumers’ purchase intention: Perceived quality and corporate image as mediators. Sustainable Economies, 2(1), 37. https://doi.org/10.62617/se.v2i1.37
Dzakwan Mallarangeng, A., Ichwan Musa, M., Imran Musa, C., Ilham Wardhana Haeruddin, M., Hasbiah, S., Negeri Makassar, U., & Selatan, S. (2024). Pengaruh Penerapan Corporate Social Responsibility (CSR) terhadap Citra Perusahaan Energy Equity Epic (Sengkang) Pty. Ltd. In Jurnal Ilmiah Ekonomi dan Bisnis (Vol. 3, Issue 1).
Edwin Japarianto, & Sugiono Sugiharto. (2011). Pengaruh Shopping Life Style Dan Fashion Involvement Terhadap Impulse Buying Behavior Masyarakat High Income Surabaya. Jurnal Manajemen Pemasaran, 6(1), 32–41. http://puslit2.petra.ac.id/ejournal/index.php/mar/article/view/18388
Emmanuel, B., & Priscilla, O.-A. (2022). A Review of Corporate Social Responsibility and Its Relationship with Customer Satisfaction and Corporate Image. Open Journal of Business and Management, 10(02), 715–728. https://doi.org/10.4236/ojbm.2022.102040
Eteki, B., & Eteki, B. (n.d.). Impact of Social Media Engagement on Brand Image Perception in Cameroon Impact of Social Media Engagement on Brand Image Perception in Cameroon.
Fathia, A., & Stilinski, D. (2024). The Strategic Use of Corporate Social Responsibility (CSR) for Competitive Advantage and Stakeholder Engagement. December. https://www.researchgate.net/profile/Dylan-Stilinski/publication/382085178_The_Strategic_Use_of_Corporate_Social_Responsibility_CSR_for_Competitive_Advantage_and_Stakeholder_Engagement/links/668cf54cc1cf0d77ffc3b950/The-Strategic-Use-of-Corporate-Social-R
Fatmawati, I., & Fauzan, N. (2021). Building Customer Trust through Corporate Social Responsibility: The Effects of Corporate Reputation and Word of Mouth. Journal of Asian Finance, Economics and Business, 8(3), 0793–0805. https://doi.org/10.13106/jafeb.2021.vol8.no3.0793
George, N. A., Aboobaker, N., & Edward, M. (2020). Corporate social responsibility, organizational trust and commitment: a moderated mediation model. Personnel Review, 50(4), 1093–1111. https://doi.org/10.1108/PR-03-2020-0144
Gstngr, I., Diputra, A. W., & Yasa, N. N. (2021). THE INFLUENCE OF PRODUCT QUALITY, BRAND IMAGE, BRAND TRUST ON CUSTOMER SATISFACTION AND LOYALTY I. In American International Journal of Business Management (AIJBM) (Vol. 4, Issue 01).
Haudi, Handayani, W., Musnaini, Suyoto, Y. T., Prasetio, T., Pital-Oka, E., Wijoyo, H., Yonata, H., Koho, I. R., & Cahyono, Y. (2022). The effect of social media marketing on brand trust, brand equity and brand loyalty. International Journal of Data and Network Science, 6(3), 961–972. https://doi.org/10.5267/j.ijdns.2022.1.015
Huo, C., Hameed, J., Zhang, M., Bin Mohd Ali, A. F., & Amri Nik Hashim, N. A. (2022). Modeling the impact of corporate social responsibility on sustainable purchase intentions: insights into brand trust and brand loyalty. Economic Research-Ekonomska Istrazivanja , 35(1), 4710–4739. https://doi.org/10.1080/1331677X.2021.2016465
Inamdar, D. A., Biswas, M., Khilar, D. R. P., Jain, S., & Saikia, D. B. (2024). Corporate Social Responsibility And Stakeholder Engagement: A Comparative Study Of Industry Practices. Educational Administration Theory and Practices, 30(5), 9161–9166. https://doi.org/10.53555/kuey.v30i5.4526
Inayati Mamahit, A., Amar, I., Naim, S., Tinggi Ilmu Ekonomi Widya Darma Kotamobagu, S., Dharma Bharata Grup, I., & Tinggi Manajemen IPMI Jakarta, S. (2024). The Influence of Corporate Social Responsibility, Stakeholder Involvement on AMDK’s Corporate Reputation in Sukabumi. In Jurnal Akuntansi dan Keuangan West Science (Vol. 3, Issue 01).
Islam, T., Islam, R., Pitafi, A. H., Xiaobei, L., Rehmani, M., Irfan, M., & Mubarak, M. S. (2021). The impact of corporate social responsibility on customer loyalty: The mediating role of corporate reputation, customer satisfaction, and trust. Sustainable Production and Consumption, 25, 123–135. https://doi.org/10.1016/j.spc.2020.07.019
Junaedi, D. (2020). Pengaruh pelayanan kajian ekonomi dan perbankan. Jurnal Kajian Ekonomi Dan Perbankan, 4(1), 24–32. https://ejournal.unuja.ac.id/index.php/profit
Koh, K., Li, H., & Tong, Y. H. (2023). Corporate social responsibility (CSR) performance and stakeholder engagement: Evidence from the quantity and quality of CSR disclosures. Corporate Social Responsibility and Environmental Management, 30(2), 504–517. https://doi.org/10.1002/csr.2370
Kumari, K., Abbas, J., Rashid, S., Amin, M., & Haq, U. (n.d.). Role of Corporate Social Responsibility in Corporate Reputation via Organizational Trust and Commitment. In Reviews of Management Sciences: Vol. III (Issue 2).
Laily, N., Ratnasahara Elisabeth, D., Suyono, J., & Suwardana, H. (n.d.). Implementation of Corporate Social Responsibility on Corporate Reputation Through Social Capital Strengthening and Increasing Community Welfare.
Le, T. T. (2023). Corporate social responsibility and SMEs’ performance: mediating role of corporate image, corporate reputation and customer loyalty. International Journal of Emerging Markets, 18(10), 4565–4590. https://doi.org/10.1108/IJOEM-07-2021-1164
López-Concepción, A., Gil-Lacruz, A. I., & Saz-Gil, I. (2022). Stakeholder engagement, Csr development and Sdgs compliance: A systematic review from 2015 to 2021. Corporate Social Responsibility and Environmental Management, 29(1), 19–31. https://doi.org/10.1002/csr.2170
Maf’ulla, A. A., & Rachmawati, I. I. (2024). LITERATURE REVIEW : ANALISIS MANFAAT PENERAPAN CORPORATE SOCIAL RESPONSIBILITY (CSR) TERHADAP CITRA PERUSAHAAN PERTAMBANGAN. Journal of Management and Innovation Entrepreneurship (JMIE), 1(2), 62–75. https://doi.org/10.59407/jmie.v1i2.313
Nahimana, J., & Nahimana, J. (2024). Evaluation of Corporate Social Responsibility ( CSR ) Initiatives on Stakeholder Engagement in Rwanda Evaluation of Corporate Social Responsibility ( CSR ) Initiatives on Stakeholder Engagement in Rwanda. 3(1), 22–35.
Sajid Ramdan Muhammad, Abdin ul Zain Syed, & Saleem Nawaz Mujtaba Hassan. (2023). The Components of Enterprise Risk Management and Financial Performance of the Non-Financial Firms through Mediation of Corporate Reputation. Journal of Accounting and Finance in Emerging Economies, 9(4), 501–514. www.publishing.globalcsrc.org/jafee
Siddiqui, M. S., Siddiqui, U. A., Khan, M. A., Alkandi, I. G., Saxena, A. K., & Siddiqui, J. H. (2021). Creating electronic word of mouth credibility through social networking sites and determining its impact on brand image and online purchase intentions in India. Journal of Theoretical and Applied Electronic Commerce Research, 16(4), 1008–1024. https://doi.org/10.3390/jtaer16040057
Sijabat, L., Rantung, D. I., & Mandagi, D. W. (2023). The Role of Social Media Influencers in Shaping Customer Brand Engagement and Brand Perception. Jurnal Manajemen Bisnis, 9(2), 280–288. https://doi.org/10.33096/jmb.v9i2.459
Sijabat, L., Rantung, D. I., Mandagi, D. W., Manajemen, M., Ekonomi, F., & Bisnis, D. (n.d.). The Role Of Social Media Influencers In Shaping Customer Brand Engagement And Brand Perception.
Sugiyono. 2017. Metode Penelitian Kuantitatif, Kualitatif, Dan R&D. Bandung: Alfabeta
Tarabieh, S. M. Z. A. (2022). The Impact of Social-media Marketing Activities on Consumers’ Loyalty Intentions: The Mediating Roles of Brand Awareness, Consumer Brand Engagement and Brand Image. Jordan Journal of Business Administration, 18(4), 477–499. https://doi.org/10.35516/jjba.v18i4.455
Tiep Le, T., Ngo, H. Q., & Aureliano-Silva, L. (2023). Contribution of corporate social responsibility on SMEs’ performance in an emerging market – the mediating roles of brand trust and brand loyalty. International Journal of Emerging Markets, 18(8), 1868–1891. https://doi.org/10.1108/IJOEM-12-2020-1516
Tyasari, A. A., & Ruliana, P. (2021). Model Komunikasi Coorporate dalam Membangun Citra Perusahaan. CARAKA : Indonesian Journal of Communications, 2(1). https://doi.org/10.25008/caraka.v2i1.54
Yan, X., Espinosa-Cristia, J. F., Kumari, K., & Cioca, L. I. (2022). Relationship between Corporate Social Responsibility, Organizational Trust, and Corporate Reputation for Sustainable Performance. Sustainability (Switzerland), 14(14). https://doi.org/10.3390/su14148737
Zhao, Y., Abbas, M., Samma, M., Ozkut, T., Munir, M., & Rasool, S. F. (2021). Exploring the Relationship Between Corporate Social Responsibility, Trust, Corporate Reputation, and Brand Equity. Frontiers in Psychology, 12. https://doi.org/10.3389/fpsyg.2021.766422